Booking Policy
Customers are deemed to have read, understood and accepted the following terms and conditions. Ace Tours & Travel Pte Ltd hereinafter known as the "Company".
1. Ticketing
We act as an agent for various airlines. Tickets are therefore sold according to the respective airlines' terms and conditions.
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In the event of Cancellation/Amendment/Refund of a ticket sold, a service fee of $75.00*
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in event of no-show, charge fee varies based on your fare type and will be deducted from the refund value of tickets (if such tickets have refund values) to cover wastage of seats.
2. Hotel
We sell hotel rooms on behalf of various hotels in Singapore & Overseas. Terms and conditions imposed by them therefore apply
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In case of No-Show of a booked room, a room night is chargeable
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In case of a Cancellation/Amendment of a room already booked, a fee of $50.00* is chargeable. It should be noted that some hotels might not accept any cancellation/amendments of rooms book (especially during peak periods) and in such cases passengers are not entitled to any refunds
3. Visas
We provide various Visa application services. Depending on its complexity, a service charge is imposed. This is in addition to any fees collected by the Embassies/Consulates themselves.
4. Travel Insurance
We market specifically packaged travel insurance. The insurance sold is subject to insurance group’s respective terms and conditions stated in their respective Policies. All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstance is the Company to be construed as a carrier under contract for safe carriage of customer or his/her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.
5. Tour Packages
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RESERVATIONS, DEPOSITS & PAYMENT A deposit of 50% of the total airfare is due upon booking. Balance of payment is due 14 days prior to departure. The Company does not recognize any deposit as constituting confirmation of tours, Travel arrangements or tickets.
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CANCELLATIONS / AMENDMENTS Cancellation of confirmed booking from customers must be made in writing to avoid misunderstanding. The following charges will apply accordingly: For tours operated by the Company.
| Period of Cancelation Notice (from departure date) |
Cancelation Charges Per Person | |
|---|---|---|
| Normal Tour Packages | Chartered Flights & Air/Cruises | |
| 30 days and more | Deposit Non-Refundable | |
| 15 days to 29 days | 75% of Tour Fare | 100% of Tour Fare |
| 14 days and below | 100% of Tour Fare | |
For tours or components supplied by third parties, e.g. cruises, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling charge of S$50 per service per person. Cancellation of Tour by Company Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavor to notify customers at least 2 weeks (for group tour and tour of 7 days and above), or 1 week (for tour of 6 days and below) before departure, and a refund of payment of tour fare will be made if the tour is canceled. The Company shall not be liable for any further responsibility. The Company reserves the right to cancel any tour prior to departure for any reason, including but not limited to, an insufficient number of participants. The Company may, if it so decides, recommend alternative tour arrangements.
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AMENDMENTS General Amendments Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed, an administrative fee of S$50* per person per amendment will be imposed by the Company. For amendments to departure date or tour type, cancellation charges stated above will apply. Amendment to Itinerary by Company The company shall endeavor not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.
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REFUND Refund on Tour Package (excluding air ticket component) For payment in cash and cheque made by customers, refund will be paid to customers in the form of a cheque within 2-4 weeks. During peak periods, refund may take approximately 6 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately 4-6 weeks, or approximately 2 months during peak periods.
6. Accomodation
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
7. Seat Rotation
For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.
8. Travel Request
If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company when booking. Such requests are subject to confirmation and availability.
9. Travel Documents
It is the customer’s sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return to Singapore, and that relevant visas, ESTA, vaccinations and travel documents are gotten. The Company will wherever possible assist passengers to obtain the necessary visas but does not guarantee the approval from the Embassies/Consulates.
10. Responsibilities
The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expense are the responsibility of the customer. All proper travel documentation are the sole responsibility of the customer. The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, the Company reserves the right to cancel any tour prior to date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of the company. The Company will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by the Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a Management Executive of the Company. The Company reserves the right to take photographs and films of customers while on tour with the Company to be used for brochure advertising or publicity material without obtaining, any further consent from customers. The Company shall not be liable to the customers for any goods purchases by the customers during the tour, whether or not the goods are of defective quality, not suitable for the customer’s purpose, not in conformity with sample provided to the customers or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which comprise part of the tour package (including itinerary), or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the customers for the purchase monies of the aforesaid goods.